1. Data Controller
Aihelpbot ("aihelpbot.live") processes the personal data detailed below as data controller under Law No. 6698 on the Protection of Personal Data ("KVKK").
2. Data Collected
2.1. Account Information
- First name, last name, email address, phone number
- Company name (optional)
- Password (stored as hash)
2.2. Usage Data
- Created AI agents and their configurations
- Conversation history and message contents
- Knowledge base records
- Balance and transaction history
2.3. Technical Data
- IP address, browser information, session data
- Cookies (including essential cookies)
3. Purposes of Data Processing
- Service provision and account management
- Balance and payment processing
- Customer support and communication
- Fulfillment of legal obligations
- Service quality improvement
- Security and fraud prevention
4. Data Sharing
Your personal data may be shared with third parties in the following cases:
- Payment service providers: Stripe (PCI-DSS compliant)
- AI service providers: OpenRouter (conversation contents only, no personal data)
- Cloud storage: Data is stored in data centers located in Turkey
- Legal authorities: In case of court order or legal obligation
5. Data Retention Period
- All data is retained as long as the account is active.
- When an account is deleted, personal data is deleted within 30 days.
- Data required to be retained by legal obligations (invoices, payment records) is kept for 10 years.
6. Your Rights Under KVKK
Under Article 11 of KVKK, you have the following rights:
- To learn whether your personal data is being processed
- If processed, to request information about it
- To learn the purpose of processing and whether it is used in accordance with its purpose
- To know the parties to whom it is transferred domestically or abroad
- To request correction if processed incompletely or inaccurately
- To request deletion or destruction
- To object to results against you as a result of automated analysis
- To claim compensation if you suffer damage
7. Cookies
Our site uses cookies to improve service quality. For details, please review our Cookie Policy.
8. Data Security
- All data is transmitted encrypted via SSL/TLS.
- Passwords are hashed using the bcrypt algorithm.
- Database backups are stored encrypted.
- API keys and sensitive information are kept in a separate vault.
9. Contact and Application
To exercise your KVKK rights or for privacy questions:
Your applications will be responded to within 30 days.